Refund & Returns Policy

Last updated: 2026-07-17

This Refund & Returns Policy applies to purchases from ACPOS / FurLane on acpos.store.

1. Our promise

If something arrives damaged, defective, or materially different from the listing, contact us within 14 days of delivery and we will make it right with a replacement or refund.

2. Delivery windows (what to expect)

Delivery times depend on destination and product size:

United States: typically 3–15 business days after your order is confirmed
Canada / UK / EU: typically 7–20 business days

Larger or heavier items (for example oversized pet loungers) can take longer to clear transit. Tracking may take several days to update after your order ships.

A delivery delay alone is not an automatic refund reason until the order is past the window above plus a reasonable carrier buffer. If your order has not moved for an extended period, email us and we will investigate.

3. Eligibility for refunds / replacements

You may request a refund or replacement when:

The item is damaged or defective on arrival (photo/video required)
You received the wrong item or missing parts
The item is materially not as described
The package is confirmed lost in transit after investigation

We may decline returns that are:

Requested more than 30 days after delivery
Used, washed, altered, or returned without original packaging when packaging was required for inspection
Buyer’s remorse after extended use
Issues caused by misuse, improper washing, or pet damage beyond normal first-use inspection

4. How returns work

Defective / wrong item: once verified (photos required), we usually issue a refund or replacement. In many cases we do not require you to ship the item back.
Change-of-mind returns: if approved, return shipping may be your responsibility. When return shipping would exceed the refund value, we may offer store credit or a partial refund instead.
Please do not ship anything back until we email you a return authorization and address.

5. How to start a claim

Email support@acpos.store with your order number
Include clear photos/video of the issue and packaging label if available
We respond within 1–2 business days with next steps

6. Refund timing

Approved refunds are issued to the original payment method within 5–10 business days after approval (card networks may take longer to post). Partial refunds may be used when only part of an order is affected.